1. Introduction and Scope
V GYM Fitness & SPA declares its commitment to ensuring the accessibility of all its digital products and services, including the vgym.bg website, in accordance with the requirements of Accessibility Requirements for Products and Services Act (ARPSA), regulations and international accessibility standards, including the Web Content Accessibility Guidelines (WCAG) version 2.1, level AA.
This statement covers all publicly accessible sections of the website and services offered through the website to ensure equal access to information and functionality for all users, including persons with disabilities.
2. Accessibility principles
V GYM Fitness & SPA приема и се ръководи от следните основни принципи:
- Perceptibility: Providing content that can be perceived through different sensory channels (visual, auditory, etc.).
- Functionality: Providing access to all functions through multiple interaction methods, including keyboard navigation.
- Understandability: Providing content and functions that are clear and easily understood.
- Stability: Ensuring technological compatibility that allows the use of current and future assistive technologies.
3. Level of compliance
This website is partially compliant with WCAG 2.1, Level AA. For partial conformance, all identified non-conformances are detailed in Section IV.
4. Identified non-conformities and measures taken
4.1.Table of non-conformities
| Element | Description of the problem | Reason for non-compliance | Corrective actions | Deadline for correction |
|---|---|---|---|---|
| Heading elements | Lack of consistent descending order | Template restriction by the platform | Monitoring for updates to the semantic structure of the template | 31.12.2025 |
| Images | Some images do not have alternative text descriptions | Template restriction from the platform | Testing alternative methods for adding alt texts | 31.12.2025 |
| Buttons (touch targets) | Buttons not large enough and insufficient spacing between them | Template restrictions imposed by the platform | Increase the size of the buttons and the spacing between them | 31.12.2025 |
| Elements with dialog/alert dialog roles | No aria-label attributes | Template restriction by the platform | Testing alternative methods for adding aria-label attributes | 31.12.2025 |
| Hamburger menu in mobile version | Incorrect value of aria-hidden attribute | Template restriction by the platform | Testing alternative methods for changing the value of the aria-hidden attribute | 31.12.2025 |
Note: The table describes only those requirements of the standard that are not covered, partially covered, or not applicable. Fully covered requirements of the standard are not described, in accordance with the requirements for completing the declaration of conformity..
4.2. Exempt content
According to Article 15 of the ARPSA, certain content is exempt from the requirements due to excessive burden for its adaptation. This includes:
- Old, archived material not actively used for administrative or communication purposes.
- Content generated by third parties over which V GYM Fitness & SPA has no direct control.
4.3. Compatibility with browsers and assistive technologies
The website is designed to be compatible with the following most used assistive technologies:
- the latest version of Google Chrome, Microsoft Edge, Mozilla Firefox and Apple Safari;
- combined with the latest versions of NVDA 2025.1.2.
5. Preparation and methodology of the declaration
This declaration has been prepared based on:
- Self-assessment: conducted by a team of internal experts using automated and manual accessibility audit tools.
- Regular reviews: regular updates of accessibility assessments whenever the website changes significantly.
6. Feedback and Alerts
V GYM Fitness & SPA encourages its users to provide feedback on website accessibility issues.
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Email: site.help@itrservices.eu
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Phone: 070070700*
*The end user (initiator) of the “0700” number pays the price of the call depending on his subscription plan.
The received signals will be processed within one month of their receipt, and within the same period the response will be prepared, which will contain a description of the actions and measures taken to remedy the accessibility violation and the deadline within which the accessibility violation will be remedied, or a reasoned refusal in cases where the request is considered unfounded and unlawful.
Where the applicant has indicated an e-mail address, the reply shall be sent, signed with a qualified electronic signature certificate, and in other cases on paper, to the address indicated in the alert. Where an incorrect or non-existent address is given, the information shall be deemed to have been received from the date of sending.
7. Dispute Resolution Procedure
If the response to your alert is unsatisfactory, you may contact:
- Competent authority: State Agency for Metrological and Technical Supervision
- Email: damtn@damtn.government.bg
- Website: https://www.damtn.government.bg/
8. Date of publication and updates
Date of initial preparation of the declaration:
04.09.2025 г.
Date of annual update (revision) of the declaration:
01.08.2026 г.
Date of update of the declaration after evaluation and substantial redesign of the website or mobile app:
04.09.2025 г.
V GYM Fitness & SPA strive to present its users with a website that fully meets the available accessibility standards. However, this is not always possible. If you are experiencing difficulties with the site, some content is not accessible or incomprehensible, please contact us.
User feedback, recommendations, and criticism are very important so that together we can build an even more useful and accessible website.
V GYM Fitness & SPA is committed to ensuring a higher degree of accessibility by addressing any identified inconsistencies in the accessibility requirements of published information.